FAQs
POSH Accessories is committed to making your shopping experience quick and easy. We have put together answers to some frequently asked questions so that you can shop with confidence. Thank you for visiting POSH and we hope you enjoy shopping with us.
Is shopping online safe?
Yes, shopping with POSH Accessories is 100% safe. We are an accredited retailer with ISIS (Internet Shopping Is Safe) so you can shop with confidence because it certifies that we:
-         are registered with the ISIS programme and undertaken to trade in a manner that is legal, decent, honest, truthful and fair
-         our website and service has been reviewed and monitored by IMRG
-         our business, VAT and Data Protection registrations have been checked by IMRG.
We use advanced security systems to encrypt your payment details so they cannot be read over the internet. We take your security very seriously. 
Do I have to register?
No but it is just a simple process to make shopping with us easier in the future. We will ask you to nominate a Username (usually your email address) and a Password (any memorable word of your choice). When you make a purchase and proceed to checkout, you will be asked to sign in if you have shopped with us before.
What if I forget my Password?
Don’t worry; simply click on the ‘Forgotten your password?’ button on the account log-in page and we will email it to you.
Is my personal information safe?
Absolutely; we are registered and comply with the UK Data Protection laws and all information is kept secure. We do not store any card details so you will have to re-enter this information each time you shop with us.
How does the Shopping Cart work?
When you see something you want to buy, simply add it to your Shopping Cart. It will show details of reference code, price and quantity and you can change any details before finally placing your order and proceeding to checkout.
How do I pay for my order?
When you have finished shopping, your Shopping Cart will show details of your selected items. You will be asked to confirm and then proceed to checkout and our secure payment system. We accept all major credit and debit cards or you can pay via Paypal or Google Checkout.
How do I know my order has gone through?
Once your payment has been confirmed, the process is complete and we will acknowledge your order by email.
What are your delivery charges?
We only charge a nominal £2.95 delivery charge on all UK orders or you can opt for Guaranteed Next Delivery provided orders are placed by 2 pm, the cost for this service is £5.95. All orders over £40 are free of charge and orders will be sent via Royal Mail 1st class post unless otherwise stated.
When and how will my order be delivered?
All in stock items shall if possible be dispatched in one parcel and we will always endeavour to send your goods the same day if received before 2pm but please bear with us during busy periods. We currently use Royal Mail for our delivery service.
Do you offer next day delivery?
Yes we do and the cost of this is £5.95. Please note all orders must be placed by 2pm to qualify for this service, Monday to Thursday.
What happens if I am out when my order is delivered?
We understand that you may not always be at home to receive a delivery, and offer the option of delivery to an address other than your registered payment card address when processing your order. If for any reason the delivery cannot be made, it will be taken to the nearest sorting office and a card will be left explaining where the parcel is and what to do next.
Are there any places where delivery might take longer?
There are certain areas i.e. Scottish Highlands, Islands, offshore locations, Northern Ireland where a delivery may take longer.
Do you deliver overseas?
Yes, we deliver to all countries within the European Union, the United States of America, Australia and New Zealand.
If requesting delivery to a country outside of the UK this may be subject to import duties and taxes which are levied once a shipment reaches your country. Any additional charges for customs clearance must be borne by you – we have no control over these charges and cannot predict what they may be. Custom policies vary widely from country to country therefore you should contact your local customs office for further information. Additionally, when ordering from POSH Accessories, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Do you deliver to (British Forces Postal Office) BFPO?
Yes it should be possible but it is advisable to contact us first by e-mail at info@poshaccessories.co.uk.
Can I change my order?
We are unable to amend or cancel your order once it has been placed. However, you do have up to 14 days to return your item for a full refund.
What if my order arrives damaged?
In this unlikely event, simply pack the goods into their original packaging, enclosing the original invoice, stating the reason for the return.
How do I use a Promotion Code?
Posh Accessories may from time to time offer promotions on selected items. Simply enter the promotion code into a designated field for the discount to be applied.
When will I get a refund if I return an item?
Once we receive an item, we will process the return and refund within 5 working days. Please allow at least 21 days for the payment to be credited back to your account (this may possibly take longer depending on how long it takes your Bank/Building Society to process the payment).
What if I have any other queries?
Please email us at info@poshaccessories.co.uk and we will reply within 1 working day. Alternatively, you may wish to call us on 0845 257 7674 where a member of our Customer Support Team will be happy to help you.